We are happy to assist you whatever your connection is to the property. Our clients range from home owners, real estate agents and brokers, developers, and even AirBnB hosts. We aim to serve any and all clients who could use our photography expertise
Given that our photographers are constantly out in the field taking pictures of properties, we do not offer on-site estimates, but we offer a standard set of rates for our services which can be viewed on the order page. If you are unsure what the cost of our services would be or what would work best for your needs, we happily take queries at 973-741-7351 or at firstname.lastname@example.org. Please include your location, square footage, and listing price of the property so we can give you an accurate estimate and guide you to the right service that matches your needs.
The main entrance of the house is our preferred entry point and we tend to work towards the back of the property to assure that everything is captured. We also recognize that this may help our customers assure that everything is exactly as they want to present it.
Generally, clients should prepare the property beforehand to minimize moving, as this is especially problematic if multiple services are offered during a single visit as that can necessitate back-and-forth moving that will slow down the visit.
Though we always aim to accommodate our clients as much as we are able, there are times where last minute changes simply cannot be made owing to equipment and time-requirements. Once our photographers are on site, we may simply not have the equipment available to provide additional services, nor the time to change the scope of the project. Nevertheless, to see whether an upgrade is possible, we encourage our clients to call us at 973-741-7341 or e-mail us at email@example.com
Unfortunately, we only offer real-estate services at this time.
Whereas we do not currently offer head-shots, team photos, or lifestyle photos we are intending to branch out to these services soon. Please check back!
Owing to the busy schedule our photographers operate under, they are often unable to answer to speak to clients. To make sure all problems are promptly resolved, we encourage our clients to reach out to the office at 973-741-7341 or send an email to firstname.lastname@example.org
We encourage all clients to book online for fastest service at visualgrip.com/order. After receiving the order, we will work with you to find an ideal time to schedule the service, keeping in mind that some services may have a limited window. When ordering, please have the address, size of the property, and any additional requests on hand so we can accurately assess the services and timeframe that would best serve your needs. You may also reach us at 973-741-7341 or email us at email@example.com
Cancellations owing to inclement weather do not incur a cancellation fee, with all other cancellations requiring 24 hours of notice. Any cancellations made within 24 hours will incur a fee equal to 50% of the total booking fee, including the following instances:
1.An unprepared site for shooting that would require more than 30 minutes of preparation to be readied or the client decides to reschedule. However, no charge will be incurred if another unit on the property is ready to be photographed during the time the photographer is on-site.
2. Transport delays on the part of our client in excess of 30 minutes.
3. Tenants that refuse entry to the photography team.
4. The photographer cannot access the property owing to a mistake on the part of the client to adequately arrange for access.
5. The client is not present for the appointment.
We understand that it can be difficult to prepare the property for a photo shoot. Whereas we always encourage clients to take the time needed to prepare their property well in advance of our photographers being on scene, please do not hesitate to contact us to reschedule your shoot if it is necessary. You can reach us at 973-741-7351 and please our review our policy on cancellations/rescheduling.
Our expert photographers are trained to make the best of even less-than-optimal situations and we are willing to shoot the property as-is if the client does not communicate a desire to do otherwise. We will always strive to do our best and provide excellent work for you to make use of. Nevertheless, to assure the highest quality and your satisfaction, please prepare the property exactly as you want it presented.
Removal of small items is included in the cost of your photography package. We recommend you tell your photographer on-site as to what sort of touch ups you’d like to see done. If you need any additional touch up requests after you received the photos then contact firstname.lastname@example.org. We are usually able to deliver such touch-ups within 24-48 hours. Keep in mind, however, that large or detailed requests may incur an additional charge depending on the amount of work needed. We recommend having things as close as possible to what you want photographed to avoid such charges.
We can and do shoot in all lighting conditions, from dark to bright. Nevertheless, please be sure your lights are in working order in order to get the best possible views of the property.
Yes, we are happy to do so, but this will be for an additional cost. Given the photography order is of the interior and exterior of the property, additional photography would require additional payment. Please schedule this in advance.
Nevertheless, we pride ourselves on delivering next business day delivery once we are in receipt of your photographs. We go out of our way to guarantee a quick turn around so you are in possession of the photographs ASAP!
Sadly, because of copyright restrictions, we choose the music for each of our videos.
If you would like to use a song we’ve used in previous projects then please let us know beforehand.
No, each client owns the licensing rights to their own video and so we cannot reuse footage paid for by another client.
Standard Floor Plans are delivered in 1-2 business days after the on-site measurement appointment is completed.